24/7 Local Maintenance Service
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24/7 Local Maintenance Service
Business-critical IT and network infrastructure must operate without interruption. However, without having 24/7 maintenance SLAs in place, maintaining system uptime can be a significant challenge for enterprises. Our 24/7 Local Maintenance Services enable customers to establish service-level agreements for the IT Systems that are no longer covered under OEM warranty or annual maintenance with back-to-back OEM support.
Local Maintenance with Global Standards
We provide round-the-clock technical support with required spares for rapid resolution of hardware failure to keep systems running smoothly, regardless of time zone or location.
- Field Engineers are available round the clock for technical assistanc
- Dedicated support channels for rapid response
- Remote and on-site troubleshooting
- On-site break/fix and replacement services
- Preventive maintenance and performance tuning
- Regular service reports and recommendations
- Service restoration aligned with agreed SLAs
Flexible Support Models
Our maintenance services are designed to adapt to your operational and business needs.
- Hardware and software maintenance support
- Network, security, and infrastructure coverage
- Customized support plans based on criticality
- Short-term, long-term, and multi-site support options
Storage Services
- Storage assessment and capacity planning
- Design and deployment of high-performance and high-availability storage architectures (SAN, NAS, and software-defined storage)
- Data tiering, replication, and encryption
- Storage migration and consolidation
- Performance monitoring and optimization
Backup and Data Protection
- Backup and recovery strategy design
- Deployment of enterprise backup solutions
- Disaster recovery (DR) and business continuity planning
- Backup testing, validation, and reporting
